It isn’t anymore just about being good at your job! It’s time for a wakeup call.
Up till now it has been the result that matter to everyone from senior most management to front level manager. It was all good as long as you delivered the results. No one ever really bothered about how the job was done. No doubt the situation was very encouraging for some of those reputed as last minute all-nighter or for those who are excellent in re-jiggering. Have you ever found yourself to be kind of blackbox that absorbed all the needs and produced results that meet those needs?
In fact there is lot that can be said about those skills, especially at the time of crisis as a means to get the way around the problem on a daily basis through slap-dash or jury-rig method. Yet approaches like these aren’t feasible or reliable all the time. What may have worked once, doesn’t guarantee it’s going to work all the time. The worst is going to hit when the person you know can get the things done leaves the company. If all that had matter to you till now was the result without really bothering how it has been done, then for sure you are out of luck. On the contrary, what if everything falls apart the other day? For example if he hits the wrong button and the entire thing to your surprise goes haywire. After all to err is human, isn’t it?
If we look at the heart of the entire problem, we can clearly see it all stemmed from the lack of professional approach employed. There should be a documented process describing method-of-working and the standard protocols that should be followed. In the absence of any such written document, everyone would choose to do the things their own way without really caring about the best practice. That’s the reason what makes ITIL so important. ITIL stands for Information, Technology Infrastructure Library. It lays down the basic framework within which a team or system is supposed to operate to identify, plan and deliver IT support services. ITIL system isn’t a creation of one man. It has evolved over years and has taken multitude of guru, ninjas and rock stars to bring it to its present form. Whatever be the kind of expert a person is, he might not know everything. So no single man’s work can be apt in all business situations and scenarios.
Many of institutes in India are providing training for ITIL Certification for all modules like Foundation, Intermediate (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement, Service Offerings and Agreements, PPO, RCV, OSA, MALC) and Expert.
ITIL Process has been developed, refined and fine tuned by many professionals in various kind of business setup spreading across several sectors. This has resulted in processes, procedures, check-lists, tasks which collectively make it possible to integrate IT service aligned with the organization’s strategy, while delivering values with utmost standard of competency. It paves way to display your compliance ability and a proven method to measure improvements. Now that you have a clear picture of what ITIL is and how it can be used to benefit the organization at large let’s talk about its implementation. IBM Endpoint manager makes it breeze for your organization to plunge into the benefits of ITIL.
Skillogic Knowledge Solutions is one of the top training institutes in India, providing training for ITIL Modules Certification. Training is available many cities like ITIL training in Chennai, ITIL training in Hyderabad, Pune, Bangalore, Delhi, Noida and Mumbai.